Flex Protect Level 4

ENHANCED ENGINE

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

ENHANCED AUTOMATIC TRANSMISSION/TRANSFER CASE

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

MANUAL TRANSMISSION/TRANSFER CASE

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

SUSPENSION

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

DRIVE AXLE ASSEMBLY

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

SEALS & GASKETS

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

FLUIDS

All fluids, including but not limited to: engine oil; engine coolant; transmission fluid; brake fluid; and power steering fluid, are covered only when required in conjunction with a covered component.

STEERING COMPONENTS

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

BRAKE COMPONENTS

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

AIR CONDITIONING & REFRIGERANT

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

ENHANCED ENGINE COOLING SYSTEM

All original factory-equipped mechanical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

ENHANCED ELECTRICAL COMPONENTS

All original factory-equipped electrical parts except those excluded by the TERMS AND CONDITIONS and the EXCLUSIONS listed below.

LABOR & DIAGNOSTICS

The authorized time for a covered repair will be based on the Mitchell’s ProDemand Labor Guide or a nationally recognized labor guide as determined by the Administrator. We offer many different labor rate options. Please refer to Your specific contract’s terms and conditions.

RENTAL BENEFITS

You will be reimbursed $35.00 for each six hours of labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit.

24-HOUR ROADSIDE ASSISTANCE

This replaces the TOWING benefit. Roadside assistance provides: towing; battery service; jump start; flat-tire; fuel, oil and water delivery; and lockout assistance. Coverage is provided up to $100.00 per occurrence to the covered Vehicle only. To utilize this service, You MUST call roadside assistance at 800-418-9836.

EXCLUSIONS (NOT COVERED)

  1. UNDER THE HOOD: Seals and Gaskets if Your Vehicle is over 100,000 Miles at time of claim, other than those covered when required in conjunction with the replacement of a covered component; Manual Transmission Clutch Assembly; Friction Clutch Disc and Pressure Plate; Throw Out Bearing; Slave Cylinder; Manual and Hydraulic Linkages; Exhaust Manifold; Batteries.
  2. UNDER THE VEHICLE: Brake Rotors and Drums; Catalytic Converter; Exhaust Pipe; Mufflers; Tail Pipes; Resonators; Frame and Structural Body Parts; Tires, Valve Stems and Wheels/Rims.
  3. VEHICLE EXTERIOR: Glass; Windows; Mirrors; Windshields (including any embedded electrical elements); T-Top; Targa Top; Convertible Top; Lighting System Components (including Lenses, Sealed Beams, LED, Xenon, Laser Lighting Systems, and related control systems); Exterior Air/Water Leaks and Noise; Weather Strips; Body Panels; Trims; Moldings; Paint; Bumpers; Body Sheet Metal and Panels.
  4. VEHICLE INTERIOR: Safety Restraint Systems (including Air Bags, Sensors, Actuators, Seatbelts, Tensioners); Mirrors; Upholstery; Headliner; and Carpet.
  5. OTHER/MAINTENANCE: Self-Park Assist Systems; Near Object Avoidance Systems; Early Collision Detection Systems; Light Bulbs; Fuses; any type of Internal Software Updates or other failures; Non-Factory Audio/Video systems; and Non-Factory Electronic Transmitting/Receiving Devices. Maintenance services and parts described in Your Vehicle’s Owner Manual as supplied by the manufacturer and other normal maintenance services and parts which include, but are not limited to: Alignments (unless required in conjunction with a covered repair); Wheel Balancing; Tune-ups; Spark Plugs; Spark Plug Wires; Glow Plugs; Hoses (except steering and air conditioning); Brake Pads, Brake Lining/Shoes; Fasteners; Nuts; Bolts; Clips; Retainers and Wiper Blades. Filters, Lubricants, Coolants, Fluids and Refrigerants will be covered only if replacement is required in conjunction with an authorized repair.

Flex Protect Level 3

ENHANCED ENGINE

Cylinder heads; intake manifold; pistons; piston rings; wrist pins; connecting rods and bearings; crankshaft and bearings; camshaft and bearings; timing chain; timing belt; timing guides; timing chain tensioner; timing belt tensioner; timing gears; serpentine belt tensioner; fly wheel; oxygen sensor; EGR valve; crank sensor; cam sensor; fuel pump; fuel injectors; harmonic balancer; lift pump; transfer pump; valve covers; rocker arms/shafts and bushings; intake/exhaust valves and valve springs, seats, guides, push rods and hydraulic lifters; oil pump; and oil pan. Lubricated parts contained within the engine block. Engine block only if damaged by a covered component internal to the engine block. Factory installed turbo charger. Additionally, if Your Vehicle has been classed under EXTRA ELIGIBILITY, then Your factory installed twin turbo and/or supercharger is covered.

ENHANCED AUTOMATIC TRANSMISSION/TRANSFER CASE

Torque converter; bands; pump; pump housing; carrier assembly; planetary gears; chain; drums; reaction shaft; governor; valve body; servo assemblies; transmission cooler; mechatronics unit; conductor plate; and TCM reprogramming/re-flash up to $125.00 per authorized claim. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.

MANUAL TRANSMISSION/TRANSFER CASE

Main shaft; counter shaft; all gears; chain; input shaft; hub assemblies; synchronizers; shift rails; shift fork; and internal transmission bearings. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.

SUSPENSION

Struts; ball joints; leaf, air and coil springs only if broken. Alignment is covered only in conjunction with a covered repair.

DRIVE AXLE ASSEMBLY

Lubricated parts contained within the front and rear drive axle housing; pinion bearings; wheel bearings; side carrier bearings; ring and pinion; side gears; spider gears and case; drive shaft; universal joints; constant velocity joints; and 4×4 hubs. Front or rear drive axle housing only if damaged by a lubricated part contained within the drive axle housing.

SEALS & GASKETS

Seals and gaskets are covered only when required in conjunction with the replacement of a covered component. Additionally, cylinder head gaskets are covered only for combustion and coolant leaks. Intake manifold gaskets are covered only for coolant leaks.

FLUIDS

All fluids, including but not limited to: engine oil; engine coolant; transmission fluid; brake fluid; and power steering fluid, are covered only when required in conjunction with a covered compo-nent.

STEERING COMPONENTS

Power steering pump/motor; gear box; rack and pinion; and high-pressure lines. Steering box, rack and pump housing only if damaged by a lubricated part internal to that component.

BRAKE COMPONENTS

Master cylinder; wheel cylinders; calipers; ABS hydraulic components; ABS wheel speed sensors; and ABS control module.

AIR CONDITIONING & REFRIGERANT

Compressor; clutch; condenser; accumulator; and evaporator. Refrigerant covered when required with the replacement of an a/c compressor, condenser, accumulator, or evaporator.

ENHANCED ENGINE COOLING SYSTEM

Radiator; heater core; electric cooling fan motor; water pump; fan clutch; thermostat; and recovery tank.

ENHANCED ELECTRICAL COMPONENTS

Starter motor; alternator; distributor; electric control module (ECM); ignition coils; navigation, (does not include software updates); front and rear window wiper motor; power window motors/regulators/switches; power seat motors; and power door lock actuators/switches.

LABOR & DIAGNOSTICS

The authorized time for a covered repair will be based on the Mitchell’s ProDemand Labor Guide or a nationally recognized labor guide as determined by the Administrator.
We offer many different labor rate options. Please refer to Your specific contract’s terms and conditions.

RENTAL BENEFITS

You will be reimbursed $35.00 for each six hours of labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit. 

24-HOUR ROADSIDE ASSISTANCE

This replaces the TOWING benefit. Roadside assistance provides: towing; battery service; jump start; flat-tire; fuel, oil and water delivery; and lockout assistance. Coverage is provided up to $100.00 per occurrence to the covered Vehicle only. To utilize this service, You MUST call roadside assistance at 800-418-9836.

Flex Protect Level 2

ENHANCED ENGINE

Cylinder heads; intake manifold; pistons; piston rings; wrist pins; connecting rods and bearings; crankshaft and bearings; camshaft and bearings; timing chain; timing belt; timing guides; timing chain tensioner; timing belt tensioner; timing gears; valve covers; rocker arms/shafts and bushings; intake/exhaust valves and valve springs, seats, guides, push rods and hydraulic lifters; oil pump; and oil pan. Lubricated parts contained within the engine block. Engine block only if damaged by a covered component internal to the engine block. Factory installed turbo charger. Additionally, if Your Vehicle has been classed under EXTRA ELIGIBILITY, then Your factory installed twin turbo and/or supercharger is covered.

AUTOMATIC TRANSMISSION/TRANSFER CASE

Torque converter; bands; pump; pump housing; carrier assembly; planetary gears; chain; drums; reaction shaft; governor; valve body; and servo assemblies. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.

MANUAL TRANSMISSION/TRANSFER CASE

Main shaft; counter shaft; all gears; chain; input shaft; hub assemblies; synchronizers; shift rails; shift fork; and internal transmission bearings. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.

SUSPENSION

Struts; ball joints; leaf, air and coil springs only if broken.  Alignment is covered only in conjunction with a covered repair.

DRIVE AXLE ASSEMBLY

Lubricated parts contained within the front and rear drive axle housing; pinion bearings; wheel bearings; side carrier bearings; ring and pinion; side gears; spider gears and case; drive shaft; universal joints; constant velocity joints; and 4×4 hubs. Front or rear drive axle housing only if damaged by a lubricated part contained within the drive axle housing.

SEALS & GASKETS

Seals and gaskets are covered only when required in conjunction with the replacement of a covered component. Additionally, cylinder head gaskets are covered only for combustion and coolant leaks. Intake manifold gaskets are covered only for coolant leaks.

STEERING COMPONENTS

Power steering pump/motor; gear box; rack and pinion; and high-pressure lines. Steering box, rack and pump housing only if damaged by a lubricated part internal to that component.

BRAKE COMPONENTS

Master cylinder; wheel cylinders; calipers; ABS hydraulic components; ABS wheel speed sensors; and ABS control module.

ENGINE COOLING SYSTEM

Electric cooling fan motor; water pump; fan clutch; and thermostat.

ELECTRICAL COMPONENTS

Starter motor; alternator; and front and rear window wiper motor.

LABOR & DIAGNOSTICS

The authorized time for a covered repair will be based on the Mitchell’s ProDemand Labor Guide or a nationally recognized labor guide as determined by the Administrator. We offer many different labor rate options. Please refer to Your specific contract’s terms and conditions.

RENTAL BENEFITS

You will be reimbursed $35.00 for each six hours of labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit. 

TOWING

We will reimburse up to a maximum of $100.00, if proof of towing is provided with an authorized claim.

Flex Protect Level 1

ENGINE

Cylinder heads; intake manifold; pistons; piston rings; wrist pins; connecting rods and bearings; crankshaft and bearings; camshaft and bearings; timing chain; timing belt; timing guides; timing chain tensioner; timing belt tensioner; timing gears; valve covers; rocker arms/shafts and bushings; intake/exhaust valves and valve springs, seats, guides, push rods and hydraulic lifters; oil pump; and oil pan. Lubricated parts contained within the engine block. Engine block only if damaged by a covered component internal to the engine block.

AUTOMATIC TRANSMISSION/TRANSFER CASE

Torque converter; bands; pump; pump housing; carrier assembly; planetary gears; chain; drums; reaction shaft; governor; valve body; and servo assemblies. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.

MANUAL TRANSMISSION/TRANSFER CASE

Main shaft; counter shaft; all gears; chain; input shaft; hub assemblies; synchronizers; shift rails; shift fork; and internal transmission bearings. Lubricated parts contained within the transmission or transfer case housing. Transmission/transfer case only if damaged by a covered component internal to the transmission/transfer case housing.

DRIVE AXLE ASSEMBLY

Lubricated parts contained within the front and rear drive axle housing; pinion bearings; wheel bearings; side carrier bearings; ring and pinion; side gears; spider gears and case; drive shaft; universal joints; constant velocity joints; and 4×4 hubs. Front or rear drive axle housing only if damaged by a lubricated part contained within the drive axle housing.

SEALS & GASKETS

Seals and gaskets are covered only when required in conjunction with the replacement of a covered component. Additionally, cylinder head gaskets are covered only for combustion and coolant leaks. Intake manifold gaskets are covered only for coolant leaks.

LABOR & DIAGNOSTICS

The authorized time for a covered repair will be based on the Mitchell’s ProDemand Labor Guide or a nationally recognized labor guide as determined by the Administrator. We offer many different labor rate options. Please refer to Your specific contract’s terms and conditions.

RENTAL BENEFITS

You will be reimbursed $35.00 for each six hours of labor guide time to repair or replace the covered component with a maximum benefit of $250.00 per claim, if proof of rental is provided with an authorized claim. Any time not related to the actual repair and replacement of the covered component is not included in this benefit. 

TOWING

We will reimburse up to a maximum of $100.00, if proof of towing is provided with an authorized claim.