***BEFORE SUBMITTING A CLAIM PLEASE REFER TO YOUR SPECIFIC CONTRACT’S TERMS AND CONDITIONS RELATED TO CLAIMS PROCEDURES.***
Please contact 866-446-4537 if you have any questions regarding the claim procedure:
STEP 1
Your Vehicle must be at a repair facility, within the United States, that is open to the public during normal business hours and capable to:
- Perform tear-down to the point of component failure
- Determine the cause and extent of damage
- Rebuild the component if our administrator deems necessary
The Vehicle must remain at the repair facility until repairs are complete. We reserve the right to have the repairs performed at a location other than the one you have selected.
STEP 2
- The repair facility must contact Prime Protect to open a claim before any repairs are begun on the Vehicle.
- If the repair facility calls before or after our operating hours, and leaves a message, we will contact the repair facility on the next business day.
STEP 3
- Your repair facility must obtain an Authorization number prior to starting any repair work.
- We will not be held responsible for paying any unauthorized repair invoices.
STEP 4
Upon completion of repair, a complete copy of the repair invoice, signed by the Owner, must be faxed, emailed or mailed to Prime Protect for payment.
STEP 5
The repair invoice must contain the following on the repair facility’s letterhead with their complete address:
- Authorization number issued by Prime Protect
- Warranty on all replaced parts (if applicable)
- VIN number
- Current mileage
- Owner name and address
REPAIR INVOICES MISSING ANY OF THESE ITEMS WILL
BE RETURNED.